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FAQs

Got questions about UX testing? Don’t worry—we’ve got answers. Whether you’re new to the game or a seasoned pro looking for clarity, this FAQ section is here to tackle your burning questions with wit and wisdom. Let’s dive in!

1. What’s the difference between moderated and non-moderated testing?​

  • Moderated Testing: A facilitator guides participants in real-time, answering questions and probing for insights. Think of it as UX testing with a personal trainer.
  • Non-Moderated Testing: Participants complete tasks on their own without a facilitator. It’s like setting users free in the wild and watching what happens.
    Pro Tip: Use moderated for deep dives and non-moderated for quick, scalable insights.

2. How many participants do I need for a UX test?​

The golden rule is 5 to 8 participants per user group for usability tests. This small sample size is enough to uncover 80% of usability issues.
Translation: Quality over quantity. You don’t need a crowd to spot patterns.

3. How do I choose the right participants?​

Recruit users who reflect your target audience. Consider demographics, behaviors, and use cases.
Example: Testing a budgeting app? Look for users who actively track expenses.
Pro Tip: Avoid testing with your colleagues—they know your product too well to give unbiased feedback.

4. What’s the best tool for UX testing?​

It depends on your goals:

  • Need fast, unmoderated tests? Try Maze.
  • Want in-depth moderated sessions? Go with Lookback.
  • Need robust user session tracking? Hotjar has you covered.
    Pro Tip: Pick a tool that fits your test type, and don’t be afraid to mix and match.

5. How do I write good test tasks?​

Keep them clear, realistic, and actionable.

  • Avoid: “Test the navigation.”
  • Use: “Find the company’s return policy on the website.”
    Pro Tip: Frame tasks as real-world scenarios to engage participants naturally.

6. What’s the difference between usability testing and A/B testing?​

  • Usability Testing: Evaluates how users interact with your product to uncover pain points and improve workflows.
  • A/B Testing: Compares two versions of a design to see which one performs better.
    Think: Usability testing improves the experience, while A/B testing finds the winner.

7. How do I analyze UX test results?​

  • Organize your data: Group feedback by themes (e.g., navigation, usability).
  • Spot patterns: Look for recurring pain points or user behaviors.
  • Prioritize findings: Focus on high-impact issues first.
    Pro Tip: Use visuals like heatmaps and graphs to bring your insights to life.

8. How often should I conduct UX testing?​

Test early and often.

  • During ideation: Validate concepts.
  • Before launch: Spot critical usability issues.
  • Post-launch: Fine-tune based on real-world use.
    Pro Tip: UX testing isn’t a one-and-done—it’s a continuous process.

9. Do I need to test prototypes, or can I just test the final product?​

Always test prototypes. It’s cheaper, faster, and easier to fix issues before you’ve committed to code.
Pro Tip: Even a rough wireframe can reveal valuable insights. Don’t wait for perfection.

10. What if my test reveals more problems than solutions?​

That’s a win! Spotting issues means you’re catching them before your users do.
Pro Tip: Break findings into manageable steps, prioritize fixes, and test again. It’s all part of the UX journey.

Still Have Questions?​

UX testing can feel like a lot, but remember: every question leads to better understanding, and better understanding leads to better design. If we missed anything, drop us a line—we’re here to make your testing journey smoother (and more fun). 🚀